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What Kinds Of Information Does Your Customer Service Team Likely Need Included In Each Persona?

  • They’re service level agreement (SLA) when serving people who match that persona
  • The percentage of your customer base represented by that persona
  • The persona’s full contact information and purchasing history so they know how to respond to service calls from them
  • The parts of your offering that the persona likes most and least
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Go4Vidhya has a team of professionals having years of experience in this field. We have already completed these courses and are aware of the current question pattern. As a result, you will get a clear picture of what to expect in the exam. Certification Exam Questions and Answers for different courses and can be a one-stop solution for all your queries related to the exam.
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